24/7 support when you need it. Find answers to common questions or reach out directly.
We respond within 2 hours during working days (Mon-Fri, 8am-6pm CAT) and within 12 hours on weekends. For urgent issues, WhatsApp is your fastest option.
Absolutely! We offer flexible support retainers, on-call SLAs for enterprises, and maintenance packages tailored to your needs. Every project includes a post-launch support period.
Yes! We handle migrations, refactoring, and legacy system integrations smoothly. We'll audit your current system, create a migration plan, and ensure zero downtime during the transition.
We take security seriously. All projects are covered by NDAs, data is encrypted at rest and in transit, and we follow industry best practices including OWASP guidelines and regular security audits.
It varies by project complexity. Simple websites: 2-3 weeks. Mobile apps: 6-12 weeks. Enterprise systems: 3-6 months. We provide detailed timelines during the discovery phase and use agile methodologies for flexibility.
We offer fixed-price projects for well-defined scopes, time & materials for evolving requirements, and retainer agreements for ongoing work. Every project gets a detailed proposal with clear pricing before we start.
Need immediate help? Submit a ticket and we'll get right on it.
For immediate assistance, WhatsApp us at +263 78 281 3035